Installation Guide for Indivd Basic and Pro

This guide provides detailed instructions on how to easily and effectively install a surveillance camera for Indivd Basic or Indivd Pro in a location.

If the customer or person in charge on-site opposes the installation or requests extra unplanned work, please contact us at onboarding@indivd.com or SMS/call at +46 73 840 65 27.

1. Cameras and Hardware

Delivery

• The hardware is sent either directly to the customer or the installer.

Contents of the Package

Depending on what solution the customer has chosen, as specified in your order, you will receive the following hardware to work with:

1. Connection with Mobile Router with SIM
   • Cameras with junction boxes.
   • PoE switch
   • Pre-configured Teltonika router including power cable and short network cable
   • SIM card
     
     
2. Connection with Mobile Router to Existing Internet
   • Cameras with junction boxes.
   • PoE switch
   • Pre-configured Teltonika router including power cable and short network cable
     
     
3. Connection to Existing Router
   • Cameras with junction boxes.
   • PoE switch
     
     

2. Placement of the Camera

For optimal performance, please follow these guidelines:

Distance and Angle

• Distance from the Door: Place the camera within 3-7 meters of the door.
  
  
• Camera Angle: The camera should have an angle between 20 and 60 degrees.
  • Avoid angles under 30 degrees or a completely horizontal placement, as this can lead to people obscuring each other and affect data accuracy.
  • Minimum angle: Should be 80% of the ceiling height (e.g., 3.2 meters for a ceiling height of 4 meters).

Angle Towards the Door

• Always angle the camera towards the door, not straight ahead. This prevents shorter individuals from becoming invisible if they walk in front of taller individuals.

Handling Doors and Obstacles

• Standard Door (not automatic sliding door)
  • Angle the camera towards the side where the door opens to avoid the door blocking the view.
  • Place the camera on the correct side of the door so it doesn't obscure the view when opened.
    
    
• Unexpected Objects in the Way
  • Be attentive to obstacles such as ceiling lights, signs, or doors.
  • Adjust the placement to ensure a clear view.
  • Ask the staff if there is anything that might affect the camera's view at other times of the day.

Example of Unexpected Objects in the Way

3. Examples of Good and Bad Installations

Good Placements

• The camera is angled towards the side where the door opens.
• Individuals are clearly visible thanks to correct angle and placement.

Examples of good placements:

Bad Placements

• The camera is placed straight towards the door and too far from it.
• Too low angle: Under 30 degrees or completely horizontal, which affects data accuracy.

Examples of bad placements:

4. Connection of the Camera

There are three ways to connect the camera. Check the order to see which method should be used.

A) Connection with Mobile Router with SIM

• Preparations
  • The router is pre-configured to our cloud service.
    
    
• Steps for Connection
  1. Mount the camera at the desired location.
  2. Run a PoE cable (Power over Ethernet) to the supplied switch.
  3. Connect the switch to the router.
  4. Connect power to the switch and router.
     
     
• Placement of the Router
  • Place the router where there is good mobile coverage (not in a basement). The best coverage is usually near the entrance or a window.
  • Tip: Check the coverage with a mobile phone by looking at the signal bars.
    
    
• Conditions for Installation
  • Easy installation since the router can be placed near the camera and has its own internet (4G), minimizing the need for long cables.
    
    

B) Connection with Mobile Router to Existing Internet

• Preparations
  • The router is pre-configured to our cloud service.
    
    
• Steps for Connection
  1. Mount the camera at the desired location.
  2. Run a PoE cable to the supplied switch.
  3. Connect the switch to the router.
  4. Connect the router to an existing internet outlet.
  5. Connect power to the switch and router.
     
     
• Checking the Internet Outlet
  • Test the outlet by connecting a computer, turning off WiFi, and verifying internet access.
    
    
• Conditions for Installation
  • The simplicity of the installation depends on the location of the internet outlet. If it's near the camera, the installation is smooth.
    
    

C) Connection to Existing Router

• Preparations
  • Connection to our cloud service is via a VPN configured by the customer's IT team. The setup for the VPN tunnel is specified here.
    
    
• Steps for Connection
  1. Mount the camera at the desired location.
  2. Run a PoE cable to the existing router or switch.
  3. Connect the camera to an existing internet outlet in the location or run a cable directly to the router.
     
     
• Checking the Internet Outlet
  • Verify that the outlet works by connecting a computer and testing internet access.
    
    
• Conditions for Installation
  • Complexity depends on the location of the existing router. If it's in a back room, additional cabling may be required.
    
    

IMPORTANT NOTE: The CCTV mode on the switch must be TURNED OFF
The CCTV mode is intended for camera installations with very long cable distances and reduces bandwidth to compensate for this. If this mode is activated at normal distances, it can cause intermittent issues with the video stream, such as delays or interruptions.

• Action: Always ensure that the CCTV mode on the switch is TURNED OFF before completing the installation to ensure stable and reliable operation for the customer.

5. Step-by-Step Guide: Connecting Camera with Teltonika Router

Equipment Needed

• Teltonika RUT241 router (included).
• Camera with RJ45 connection (included).
• PoE switch for power supply and data traffic (included).
• C13 power cable for the PoE switch (included).
• Network cable (Ethernet cable, RJ45).
• Computer or mobile device to ensure the camera's angle.

Connection of Cables

• Connect the camera to the PoE switch with a network cable.
• Connect the PoE switch to the Teltonika router with a network cable.
• Connect power to the PoE switch using the C13 power cable.
• Place the router in a location with good mobile coverage.

Diagram of the connection of the cables

6. Ensure the Camera Angle

To ensure the camera is correctly angled, use one of the following options to check the camera's view.

Important Note: If you install Provision cameras, please use this guide.

1. Log in to the VMS (Video Management System).
2. Log in to the camera via a web browser.
3. Use the mobile app "Provision Cam 2":
   • Download the app from the App Store or Google Play.
   • Log in to the camera through the app.
   • Adjust the camera's angle as needed.
     
     

7. Verification of Installation – After Completion

After the installation is complete:

1. Connect to the camera and take an image of the camera's view.
2. Send the image to us for verification:
   1. Email: onboarding@indivd.com
   2. SMS: +46 73 840 65 27
3. Wait for confirmation from us that the camera's placement is correct.
   
   

8. Contact Support

If you have questions or encounter issues:

• Email: onboarding@indivd.com
• SMS: +46 73 840 65 27

We are here to assist you!

9. Conclusion

By following this guide, you ensure that the surveillance cameras are correctly installed and fully functional for visitor counting.

• Proper Placement and Angle: Follow the guidelines carefully to ensure optimal data collection.
• Correct Connection: Verify that each camera is properly connected and operational.

Each installation is thoroughly reviewed to ensure high data accuracy and customer satisfaction. Our quality assurance means that every installation is checked to meet our high standards.

10. Frequently Asked Questions

1. Do the cameras need to be recorded on a Network Video Recorder (NVR) for the system to work

• Answer: An NVR is only necessary in two cases:
  • If it is an analog camera and you need to convert the image to digital.
  • If you want to use the cameras as security cameras and record the video stream to review the material afterward.