Understanding uptime monitoring – Indivd

A camera that has been offline for six hours looks identical to one that is working perfectly — until you check your data and find a gap you cannot explain. Uptime monitoring gives stores, malls, and airports live visibility into camera connections, stream quality, and platform services, with colour-coded alerts that distinguish real issues from expected closures, so your team can act before data quality is compromised.

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This article contains the following topics:

What is monitored
Stores
Malls
Airports
Getting started

What is monitored

Indivd monitors three things across all your locations:

System uptime: The availability of Indivd's core platform services. Green means everything is running as expected.
Camera uptime: The connection between your cameras and Indivd's cloud. A drop here means data collection has stopped for that camera.
Camera FPS: The quality of the video stream. Low FPS reduces counting accuracy and affects the reliability of zone-level insights.

Each metric is colour-coded: green means performing as expected, yellow means approaching a threshold that should not go lower, and red means the issue is actively affecting data reliability and needs to be resolved.

Monitoring checks run at high frequency — camera availability is checked significantly more often than in previous versions — so issues are detected and flagged quickly rather than discovered after the fact.

Stores

For a store, a camera outage during peak trading hours is a direct gap in performance data. You cannot measure zone engagement, staffing efficiency, or conversion rates for a period that was never recorded. By the time a data gap is noticed in a weekly report, the window to act on it has already passed.

Uptime monitoring surfaces issues in real time, during the trading day. When a camera drops, the alert reaches the technical contact for that location immediately — not a general inbox, and not a report reviewed days later. The colour-coded status means store managers and facilities teams can see at a glance whether an issue is minor or requires urgent action, without interpreting technical logs.

Malls

A mall with dozens of camera-monitored zones across multiple levels cannot rely on manual checks to confirm everything is working. One offline camera in a key entrance zone silently distorts footfall comparisons, cross-visitation rates, and tenant performance benchmarks — until someone notices the data looks wrong.

Uptime monitoring gives mall operations teams a single view across all locations and zones. Because the system uses accurate opening hours from Google Business integration to distinguish planned closures from genuine outages, alert noise is low. Teams see only real problems, filtered by location, zone, or camera, and can prioritise resolution based on commercial impact rather than hunting through raw system logs.

Airports

Airport retail and F&B revenue depends on data that is accurate throughout every trading window, including early departures, late arrivals, and irregular schedules. A stream quality drop that reduces camera FPS from 25 to 5 during a busy boarding period does not show up as an outage — it shows up as inaccurate visitor counts that understate the true qualification rate to commercial areas.

Uptime monitoring tracks FPS continuously, not just connection status. For airports where each percentage point of qualification rate translates directly into revenue projections and concession contract negotiations, knowing that stream quality was degraded during a specific period — and for how long — gives operations teams the evidence they need to investigate, resolve, and report accurately.

Getting started

Uptime monitoring is available on all Indivd plans and requires no configuration beyond setting accurate opening hours and a technical contact email in Location Settings. To view monitoring data, see System Dashboard. For questions, contact support@indivd.com.