How timestamps work in Indivd

This article explains how Indivd stores and displays time-based data, so you can read your dashboard correctly and avoid misinterpreting counts during the current hour.

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Related articles

• Understanding passers-by and line-based data
• How to set up a pre/post measurement

This article contains the following topics:

• How hourly buckets work
• Viewing data for the current hour
• Getting sub-hourly data

How hourly buckets work

Zone-based data in Indivd is grouped into one-hour buckets. Each bucket is labelled with the start of that hour. This means any visitor counted between 11:00 and 11:59 appears under the 11:00 label in the dashboard.

If you open the dashboard at 11:22 and see data for the 11:00 bucket, that is correct. The count reflects all visitors detected from 11:00 up to the moment you are looking. It will continue to grow until 12:00, when the bucket closes.

Note: A bucket labelled 11:00 does not mean all visitors arrived exactly at 11:00. It means they were counted during the 11:00 to 11:59 window.

Viewing data for the current hour

Because the current hour's bucket is still open, the count you see is a partial count. It will be lower than a completed hour's count. This is expected behaviour, not a data error.

If you want to verify that data is arriving correctly in real time, check whether the count for the current bucket is incrementing over time. If it stays at zero for more than 15 minutes during opening hours, contact your Indivd account contact.

Getting sub-hourly data

Zone-based data is always hourly. If you need to see visitor counts at shorter intervals, such as every 15 or 30 minutes, you need to use line-based data instead.

To view line-based data at a shorter interval:

1. Open the line-based widget in your dashboard.
2. Select the line you want to view.
3. Use the Interval selector to choose a shorter time period, down to per-minute resolution.

Note: Line-based sub-hourly data is only available if your location has line sensors configured. If you do not see an interval selector, your location may only have zone-based coverage. Contact your Indivd account contact to discuss adding line-based measurement.