What's new in Indivd: 1 July 2026

This summer update brings together everything we've shipped since spring, with every improvement designed to give you a clearer, more accurate picture of how your stores are performing.

After the summer, we'll begin rolling out Indivd 2.0, a fundamentally new approach to visitor intelligence. Instead of treating each visit as a collection of separate metrics, Indivd 2.0 reads it as one complete journey. Visitor interest is qualified by what people actually do, whether they step into a fitting room, carry a garment, or reach the till, rather than simply how long they linger in one place. The result is a sharper understanding of engagement, conversion, and store performance. Alongside it comes a near-real-time view of how busy each space is right now, so you can match staffing to the moments that matter most.

We'll share much more when we're back in September. Until then, we hope you have a wonderful summer!

New in this release:

• Single sign-on and user access
• Report an issue from the platform

Improvements and fixes:

• Footfall and line counting
• System dashboard
• Editing your setup
• Filters and time zones
• Maintenance and performance

Single sign-on and user access

• Single sign-on (SSO). Your team can now sign in to Indivd through your organisation's own login, with no separate Indivd password to manage. Access follows the systems you already control.
• Accounts for external users. Admins on SSO-only organisations can now mark a user as external and set a real password for them, so partners or contractors outside your SSO can still be given access.

Report an issue from the platform

• Report an issue without leaving Indivd. You can now report a problem directly from inside the platform. If a number looks wrong or something is not behaving as expected, you can flag it on the spot and our team can investigate it immediately, rather than switching to email.

Footfall and line counting

Updates that make footfall and line numbers more accurate and easier to read.

• One combined total per entrance. For entrances counted by more than one line, the Footfall per Line widget now shows a single combined total, with its comparison percentage, instead of part-counts you had to add up yourself.
• Merged lines stay consistent. Lines that represent the same physical entrance across cameras now stay in sync when you edit them, and their grouping is shown consistently in tooltips, so an entrance reports the same number wherever you look.
• Count untyped lines. A new None option in the Line Type filter lets you include lines that have no type set, so nothing is silently left out of a view.
• Cross Conversion and Cross Visitation are correct. Values that could previously show as Infinity% or an oversized bar now calculate correctly, including the total and breakdown for exclusive counts.
• Dwell-time filter is respected everywhere. The Footfall Breakdown and Performance Benchmarking tables now honour the dwell-time filter, so filtered results match the time range you set.
• Faster, more workable tables. The Footfall Breakdown and Performance Benchmarking tables now handle large amounts of data smoothly and support spreadsheet-style fill, so working through a big table is quicker.

System Dashboard

The System Dashboard now reports more accurately and can be exported.

• Accurate frame rate and uptime. Average frame rate and uptime now ignore rows with no real measurement instead of being dragged toward zero, so the dashboard reflects how your hardware is genuinely performing.
• Camera metrics in local time. Camera timestamps now show in each location's own local time, so an event lines up with what was actually happening on site at that hour.
• Clear No data state. Where there is no measurement, the dashboard now shows No data and a dash rather than a misleading 0%, so a quiet period is no longer mistaken for an outage.
• Export to Excel. You can now export System Dashboard data to Excel to keep your own records of uptime and camera health or share them with whoever manages your hardware.

Editing your setup

Editing your People Counters and zones is now quicker.

• Copy, paste, and multi-select on the canvas. You can now duplicate lines through copy and paste and select several marks at once to act on them together, so setting up or adjusting a location takes far fewer clicks.
• Reset your changes. The zone add and edit modal now has a reset button, so you can revert an in-progress edit back to the saved state without redoing the whole thing.
• Search and unlink in the Edit Center. You can now search within the Edit Center to find a counter quickly, with matched text highlighted, and unlink items that were connected by mistake, so corrections no longer mean scrolling the whole list.

Filters and time zones

• Filters that hold up. Filters now start from a sensible default selection and cap how much you can select at once, so a view cannot be over-selected into a broken chart. Your selections also persist correctly when you reload.
• Local time across the platform. The whole platform now uses each location's own time zone rather than the time zone of whoever is viewing, so a report reads the same for a colleague in another country.
• Filter users by location. On the Users page you can now filter by location, so on larger setups you can quickly see who has access to a given site.

Maintenance and performance

• Dashboards now load noticeably faster, especially across locations with many zones, after a round of backend performance work.
• Hourly data now fills gaps consistently, so a current period and its comparison line up on the same hours.
• Several data export issues were fixed, including incorrect exported figures and formatting in the footfall and entrance exports.
• The *Drop-in Rate* zone dropdown now respects the active filter, and widgets no longer show *All* or let you apply when no filter selection has been made.
• User management is safer: you can no longer save a user with no location access, the user list refreshes immediately after a deletion, and admins can now remove users directly.
• The in-platform issue reporting now works in Microsoft Edge as well as other browsers.
• The *Unique Visitor(s)* label is now simply *Visitor(s)* across widgets, and a status-label typo was corrected.