Skip to main content

How to install cameras for visitor journeys

Fredrik Amréus Hammargården
Updated

🚨 Problem on site? Call/SMS +46 73 840 65 27 or email onboarding@indivd.com before doing anything extra.

Step 1 — Check the box

Check your order. Your connection method determines what is in the box.

Connection method What's in the box
A) Mobile router + SIM Cameras + junction boxes, PoE switch, Teltonika router + power cable + short network cable, SIM card
B) Mobile router + existing internet Cameras + junction boxes, PoE switch, Teltonika router + power cable + short network cable
C) Existing router Cameras + junction boxes, PoE switch

Step 2 — Mount the cameras

⚠️ You have received a 3D drawing. Follow it exactly. The drawing has been approved with the customer and specifies the exact position, angle, and field of view for each camera. Do not deviate from it without contacting Indivd first.

Before drilling, check all four things below.

What to check ✅ Do this ❌ Not this
Angle 20°–60°, angled towards the measurement line Under 30° or horizontal — people will block each other
Height At least 80% of ceiling height from the measurement line
2.5 m ceiling → min 2 m
4 m ceiling → min 3.2 m		 Too low — people block each other
Field of view Clear, unobstructed view matching the 3D drawing Blocked by shelves, pillars, lights, signs, hanging decorations
Position Wall or ceiling mount at an angle per the 3D drawing ⛔ Directly overhead pointing straight down — this is NOT a top-down counter

Obstacles: The 3D drawing accounts for known obstacles, but check on site for anything not in the drawing: ceiling lights, pillars, drapes, signs, hanging decorations. Ask staff if anything moves or changes during the day.

If you cannot avoid an obstacle by repositioning, lower the camera using a pole mount — or contact Indivd before proceeding.

Example of camera view blocked by hanging lamps

Example: field of view blocked by hanging lamps

How to read the 3D drawing

Page in the drawing What it shows
Site plan All camera locations across the premises. Numbers are for reference only — no specific installation order required.
Camera pages (top view) Exact position and perspective for each camera
Camera pages (field of view) What the camera should capture when correctly installed
Total overview Summary of all cameras and their specs for quick reference

3D drawing site plan example

3D drawing top view example

3D drawing field of view example

✅ Good

  • Correct angle and height per the 3D drawing
  • Clear, unobstructed field of view

Good placement example 1

Good placement example 2

❌ Bad

  • Field of view blocked by shelves, pillars, or signs
  • Does not match the 3D drawing

Bad placement example 1

Bad placement example 2

Bad placement example 3

Step 3 — Connect

Use the method that matches your order (A, B, or C).

A) Mobile router + SIM

Router is pre-configured. No extra setup needed.

  1. Camera → PoE switch (network cable)
  2. PoE switch → Teltonika router (network cable)
  3. Power → switch and router
  4. Place router near entrance or a window. Check signal with your phone first.

B) Mobile router + existing internet

Router is pre-configured. Test the outlet before starting.

  1. Plug a laptop into the outlet, turn WiFi off, confirm internet works
  2. Camera → PoE switch (network cable)
  3. PoE switch → Teltonika router (network cable)
  4. Teltonika router → internet outlet (network cable)
  5. Power → switch and router

C) Existing router

VPN must be set up by the customer's IT team first. Settings: VPN tunnel setup.

  1. Plug a laptop into the outlet, confirm internet works
  2. Camera → PoE switch (network cable)
  3. PoE switch → existing router or switch

Cable connection diagram

Cable connection diagram

⚠️ Before finishing: CCTV mode on the switch must be OFF. If it is ON, the video will drop out.

CCTV Mode OFF

Step 4 — Check the camera angle

Note: Installing Provision cameras? Use this guide instead.

Pick one:

  1. Log in to the VMS
  2. Access the camera via a web browser
  3. Provision Cam 2 app (App Store / Google Play) → log in → adjust angle to match the 3D drawing

Step 5 — Send photos and wait for confirmation

Do not leave until you get confirmation from Indivd.

  1. Take a photo of each camera's view
  2. Send to Indivd:
  3. Wait for confirmation. Then you are done. ✅

Support

Questions, problems, or pushback on site:

FAQ

Do I need a Network Video Recorder (NVR)?

No — unless you have an analog camera (needs digital conversion) or want to record footage for security purposes.

Related articles

Comments

0 comments

Please sign in to leave a comment.

Powered by Zendesk