This article explains what your IT team needs to provide to connect your camera network to Indivd. It covers network requirements, IPSec VPN tunnel configuration, and the camera access details Indivd needs before setup can begin.
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This article contains the following topics:
- How Indivd connects to your cameras
- Network requirements
- Indivd's VPN configuration
- What your IT team needs to configure
- Camera access details
- Making changes after installation
How Indivd connects to your cameras
Indivd processes video streams from your cameras in real time. To do this securely, Indivd uses an IPSec site-to-site VPN tunnel between your camera network and Indivd's infrastructure. Your cameras do not need direct internet access. They only need to be reachable from Indivd's network through the tunnel.
Note: If you have questions or need assistance during setup, contact your Indivd technical contact at magnus@indivd.com to schedule a walkthrough.
Network requirements
| Requirement | Details |
|---|---|
| Camera resolution | 1920x1080 (1080p) recommended |
| Video encoding | H.264 or H.265 supported. H.265 is recommended as it uses less bandwidth. |
| Bandwidth per camera | Approximately 2 Mbps per camera stream as a general rule. Actual usage depends on encoding and camera settings. |
| Static IP addresses | Cameras must have static IPs or DHCP reservations. Changing IP addresses after setup will break the stream connection. |
| VLAN isolation (recommended) | Placing cameras on a dedicated VLAN reduces the risk of network changes affecting camera connectivity. |
Indivd's VPN configuration
Use the following details for Indivd's side of the VPN tunnel configuration:
| Field | Value |
|---|---|
| Public IP | 37.152.60.234 (pfsense.indivd.com) |
| Private IP | 10.111.222.1 |
| Subnet | 10.111.222.1/32 |
| Pre-shared key | Sent separately via Glesys Secrets or SMS. The key is available for download one time only. |
Recommended encryption settings:
| Setting | Phase 1 | Phase 2 |
|---|---|---|
| Encryption | AES-256 | AES-256 |
| Authentication | SHA-256 | SHA-1 |
| Pseudo-random function | SHA-256 | N/A |
| Diffie-Hellman group | Group 14 (2048-bit MODP) | Group 14 |
| Lifetime (seconds) | 28800 | 28800 |
Note: Indivd supports many encryption methods. If your firewall requires a different configuration, contact your Indivd technical contact to agree on a compatible setup.
What your IT team needs to configure
To complete the VPN setup, share the following details about your network with Indivd:
| Field | Details |
|---|---|
| Public IP of your VPN server | The IP address Indivd needs to connect to on your side |
| Network subnet and mask | For example: 192.168.40.0/24 |
| Encryption method | Indivd's recommended standard is DH group 14 (2048-bit MODP) aes256-sha256-modp2048 |
| IKE version | IKE v1 or v2 both supported. IKE v2 is recommended if your VPN server supports it. |
| Technical contact name and email | The IT contact person responsible for the VPN configuration on your side |
To set up the VPN tunnel:
- Share your network details using the table above with your Indivd technical contact.
- Receive the pre-shared key via Glesys Secrets or SMS. Download it immediately as the link works only once.
- Configure the IPSec tunnel on your router or firewall using Indivd's configuration details and your pre-shared key.
- Confirm with Indivd that the tunnel is active and stable before the installation date.
- After installation, verify that camera streams are appearing in the dashboard.
Note: You can also submit your network details directly using the Indivd network setup request form. Login is required to access the form.
Camera access details
In addition to the VPN setup, Indivd needs access to your cameras to configure them as people counters. Provide the following for each camera used for people counting:
| Required detail | Notes |
|---|---|
| Login credentials | Username and password for each camera |
| IP address | The IP address of each camera on your network |
| RTSP stream URL | If you are unsure of the RTSP URL, provide the camera model and Indivd will look it up |
Note: Camera credentials should be shared securely. Do not include them in plain email. Contact your Indivd technical contact to agree on a secure transfer method before sending.
Making changes after installation
Any changes to your network that affect the cameras, including IP address changes, firewall rule updates, VLAN changes, or router replacements, must be coordinated with Indivd in advance. Uncoordinated changes are the most common cause of data interruptions after a successful installation.
If you are planning a network change at a location where Indivd is installed, notify your Indivd account contact at least five business days in advance.
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